Returns and Exchange

Change of Mind Returns – Return merchandise for a refund within 14 days of receipt. Store credits can be issued for merchandise returned within 30 days.

Sale Items Change of Mind – Items reduced by up to 20% can be exchanged within 7 days of receipt. Items reduced by more than 20% can not be refunded or exchanged.

All items must be unused and accompanied by all original manufacturing tagging and packaging.

Please include a completed return form & allow 5-7 business days for receiving, processing and issuing your credit.

Products being exchanged must be accompanied by an exchange form. We will ship the replacement for free as soon as we receive the original return.

Once equipment is mounted, assembled or adjusted, the equipment and/or its parts cannot be returned or exchanged.

Snowbound Sports can help facilitate returns and replacements of defective products within their warranty period. Ultimately, the manufacturer makes the determination if a product meets the requirements for replacement.

Once shoes or boots have been worn they cannot be exchanged. Snowbound Sports recommends wearing boots indoors to keep the treads clean while testing fit. Returns or exchanges are not permitted for a boot that has been heat-molded or customised for fit.

02 9417 4111
shop@snowbound.com.au